What not to do … download a printer driver from a non-HP site and install it.
We picked up a very, very nasty virus and somehow it disabled Symantec’s Norton Anti-Virus and lodged itself in Bryan’s notebook. Not good.
Several ‘chat’ sessions with Symantec’s ‘consultants’ in India where they took remote control of the PC, used regedit and removed the offending instructions from the Registry, etc. and we were back online. Yes, $100 for the services.
Resolving the issue consumed three hours and put the notebook out of commission for almost 12 hours.
As they say, ‘Be good. And, if you can’t be good, be careful.‘